Jiahui Mo

Jiahui Mo

Assistant Professor of Information Technology and Business Analytics

Publications

For citation data and the most current list, visit my Google Scholar profile.

Journal Articles

How to Initiate Human-Agent Intervention for Recovery When Chatbots Fail: A Social Information Processing Perspective

Published in Decision Support Systems, 208, 2026

Across three online experiments, this research examines how different methods of transitioning from a failed chatbot to a human agent influence service-recovery satisfaction.

Recommended citation: Lu, Z., Mo, J., Luo, X., and Min, Q. (2026). "How to Initiate Human-Agent Intervention for Recovery When Chatbots Fail: A Social Information Processing Perspective." Decision Support Systems, 208, 114715.
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Sponsored Tasks and Solver Participation in Crowdsourcing Contests

Published in Information Systems Research, 37(2), 2026

This paper finds that sponsorship does not uniformly increase contest participation: its effect depends on prize size and the ability and experience of potential solvers.

Recommended citation: Mo, J., Sarkar, S., and Chen, J. (2026). "Sponsored Tasks and Solver Participation in Crowdsourcing Contests." Information Systems Research, 37(2), 693–715.
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Too Good to Be True? The Impact of Distinction Badges on Patient Satisfaction with Online Healthcare Services

Published in Information & Management, 62(8), 2025

This paper examines how platform distinction badges shape patient expectations and satisfaction in online healthcare services.

Recommended citation: Yang, H., Wang, L., Luo, X., Mo, J., and Li, D. (2025). "Too Good to Be True? The Impact of Distinction Badges on Patient Satisfaction with Online Healthcare Services." Information & Management, 62(8), 104209.
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Framing of Seeker-Generated Information and New Solver Participation in Open Innovation Contests: An Empirical Analysis of the Temporal Effects

Published in Information Systems Research, 36(4), 2025

This study shows how preference disclosure and rejection framing influence new solver entry—and how those effects change as a contest deadline approaches.

Recommended citation: Mo, J., and Zhang, N. (2025). "Framing of Seeker-Generated Information and New Solver Participation in Open Innovation Contests: An Empirical Analysis of the Temporal Effects." Information Systems Research, 36(4), 2235–2252.
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Different Types of Online Social Exchanges: Effects on Online Sellers’ Sales Performance

Published in Information & Management, 61(6), 2024

Using machine learning to classify online interactions, this study examines how exchanging tangible assistance and knowledge relates to e-commerce sellers’ sales performance.

Recommended citation: Chen, Y., Boh, W. F., and Mo, J. (2024). "Different Types of Online Social Exchanges: Effects on Online Sellers' Sales Performance." Information & Management, 61(6), 104003.
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Competing Tasks and Task Quality: An Empirical Study of Crowdsourcing Contests

Published in MIS Quarterly, 45(4), 2021

This paper investigates how competing tasks affect solver participation, multitasking, learning, and the quality of contest submissions.

Recommended citation: Mo, J., Sarkar, S., and Menon, S. (2021). "Competing Tasks and Task Quality: An Empirical Study of Crowdsourcing Contests." MIS Quarterly, 45(4), 1921–1948.
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Know When to Run: Recommendations in Crowdsourcing Contests

Published in MIS Quarterly, 42(3), 2018

This study examines task recommendations and participation decisions in crowdsourcing contests.

Recommended citation: Mo, J., Sarkar, S., and Menon, S. (2018). "Know When to Run: Recommendations in Crowdsourcing Contests." MIS Quarterly, 42(3), 919–944.
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