Jiahui Mo

Jiahui Mo

Assistant Professor of Information Technology and Business Analytics

Curriculum Vitae

Academic appointment

Assistant Professor of Information Technology and Business Analytics
Department of Information Technology, Analytics & Operations
Poole College of Management, NC State University

Education

Ph.D. in Management Information Systems
The University of Texas at Dallas

Research interests

  • Digital platforms
  • Open innovation and crowdsourcing
  • Online labor markets
  • Online communities and social media advertising
  • AI-enabled services and human–AI interaction

Journal publications

  1. Lu, Z., Mo, J., Luo, X., and Min, Q. (2026). “How to Initiate Human-Agent Intervention for Recovery When Chatbots Fail: A Social Information Processing Perspective.” Decision Support Systems, 208, 114715.
  2. Mo, J., Sarkar, S., and Chen, J. (2026). “Sponsored Tasks and Solver Participation in Crowdsourcing Contests.” Information Systems Research, 37(2), 693–715.
  3. Yang, H., Wang, L., Luo, X., Mo, J., and Li, D. (2025). “Too Good to Be True? The Impact of Distinction Badges on Patient Satisfaction with Online Healthcare Services.” Information & Management, 62(8), 104209.
  4. Mo, J., and Zhang, N. (2025). “Framing of Seeker-Generated Information and New Solver Participation in Open Innovation Contests: An Empirical Analysis of the Temporal Effects.” Information Systems Research, 36(4), 2235–2252.
  5. Chen, Y., Boh, W. F., and Mo, J. (2024). “Different Types of Online Social Exchanges: Effects on Online Sellers’ Sales Performance.” Information & Management, 61(6), 104003.
  6. Mo, J., Sarkar, S., and Menon, S. (2021). “Competing Tasks and Task Quality: An Empirical Study of Crowdsourcing Contests.” MIS Quarterly, 45(4), 1921–1948.
  7. Mo, J., Sarkar, S., and Menon, S. (2018). “Know When to Run: Recommendations in Crowdsourcing Contests.” MIS Quarterly, 42(3), 919–944.

Research methods

Applied econometrics, experiments, machine learning, large language models, text mining, and image analysis.

Professional profiles

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