Too Good to Be True? The Impact of Distinction Badges on Patient Satisfaction with Online Healthcare Services
Published in Information & Management, 62(8), 2025
This paper examines how platform distinction badges shape patient expectations and satisfaction in online healthcare services.
Recommended citation: Yang, H., Wang, L., Luo, X., Mo, J., and Li, D. (2025). "Too Good to Be True? The Impact of Distinction Badges on Patient Satisfaction with Online Healthcare Services." Information & Management, 62(8), 104209.
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